Warranty and Returns

In short: as an authorized dealer of Ronin, Zero, Audionic, Erorex, Biboshi and Sunlong, we sell brand items with the official brand warranty as per each brand’s policy. Return, exchange, refund and repair warranty terms are not published here, so please confirm them at the shop or on WhatsApp before you buy.

Do brand products come with a warranty?

Yes, the official brand warranty applies as per each brand’s policy, because we are an authorized dealer of Ronin, Zero, Audionic, Erorex, Biboshi and Sunlong. Each brand sets its own terms, and they differ by brand and product. We do not list warranty periods here because they are the brand’s to set, so ask about your exact item before you buy.

Can I return or exchange an item, or get a refund?

We do not publish return, exchange or refund terms on this site. Please do not assume either way. Ask at the shop or on WhatsApp 0345 7701965 before you buy.

Is there a warranty on repairs?

Terms for repair work are not published here either. Before you leave your phone, ask the Repairing Lab on WhatsApp 0345 7599995 what is covered. It is also wise to back up your phone before repair.

What about mobile phones and other items?

The brands above do not cover everything in the shop. For a mobile phone, or any item from another brand, ask what warranty applies before you buy it.

I am buying stock for my shop. Is anything different?

Ask the same questions for your order, and confirm which terms apply to wholesale stock before you pay.

What should I ask before I pay?

• Does this exact item have a brand warranty, and for how long?
• What does it cover, and what does it not cover?
• What must I bring to make a claim, such as a bill, box or warranty card?
• Do I bring a claim to the shop or to the brand?
• Can I return or exchange this item? By when, and in what condition?

Asking on WhatsApp gives you the answer in writing. Keep the item’s packaging and anything the shop gives you until you are sure the item works.

What if an item is faulty?

WhatsApp 0345 7701965 with the product name and the problem, and keep the item and its packaging. For eligible items, the brand’s warranty policy applies.

Your rights

Nothing on this page takes away any right you have under the law of Pakistan.

Last updated: 6 November 2026